Reliability is an issue with all technology, and broadband is getting more reliable. Google has dropped the ball, or at least juggled the ball, with some minor access and uptime issues, but not for a while.

Control seems a huge deal until people remember all our money is held by third parties - banks. We still have access to our money, but they manage it for us. I think of SaaS like that with our data. As far as business processes, can a business today make a difference in their product by using Office rather than Google Docs? Only rarely. Do you care if your doctor's office uses Windows, Linux, OpenOffice, or Google Docs? Not if you get good care and your insurance handled properly.

Security remains an issue for many, and you'll see more about this topic in my newsletter tomorrow about QuickBooks Enterprise and their new Web-based modules. However, I don't remember any data leaks from any major SaaS vendor: not Google, SalesForce, QuickBooks Online, NetSuite, etc. If you have some references about any of these or other SaaS companies leaking data, let me know.

James