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Sounds like you're talking about Surewest telephone company in R
This is exactly how Surewest Communications mismanages passwords for everything from email accounts to online access. As example, when I want to change password on my email acount, I ahve to call and tell the new password to a human, who then makes the change. And this is a COMMUNICATIONS company (offering telephone, cable and internet access!!!!) Simply awful!!
Mark
Additional Line in the Reply
To address your issue:
Username: Mich
New Password: R3Pl$T0#m3@&3ll
If you decide to change it, your password must be of similar or greater complexity and length - do not write it down or tell anyone what it is.
- this is based on my experience of a company sending me both my username and my password in the same e-mail - after I registered on a "secure site".
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