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What are Cisco's top network-management challenges?

Automation, better metrics top list of key user needs
By Jim Duffy , Network World , 09/03/2008
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Network management has been a source of frustration for Cisco for years.

CEO John Chambers annually seems to lament the state of Cisco network management (compare LAN/WAN management tools) when he's asked where the company is most challenged or weakest from a product development and marketing aspect.

Perhaps it doesn't help that Cisco has acquired more than 125 companies since 1993. An acquisition binge at that pace will keep network management integration efforts continually on the back burner, a perpetual moving target. Indeed, as Cisco gets bigger through acquisition and market dominance, its network management fabric comes more and more unwoven.

"It's actually a good thing when network management is struggling, because it says that innovation is really happening at a fast rate," says Karen Sage, Cisco's director of product management for network management. "So, it's really a Catch-22. I don't know if you're ever going to have a single, shrink-wrapped 'Here's your network management' that can do every area and everything and all functions. As Cisco moves into higher layers of the protocol stack, that makes it even more challenging."

Unlike its intention to be No. 1 or No. 2 in each market where it participates, Cisco does not have the same ambitions for network management. It does not plan to develop a product to be a manager of managers or an all-encompassing enterprise-management system à la HP OpenView, IBM Tivoli or CA; rather, Cisco's myriad management tools are intended to be an enabler of those systems by sharing useful event, alarm and diagnostic data about the network infrastructure and networked applications.

"We're not there to establish a network management business by itself, a soup-to-nuts network-management system," Sage says. "Our play here really is an enabler. We also very much want to enable this ecosystem of partners. Because we're not in competition with them. That's a very different strategy from saying you're going to own this market.

"We're going to provide leadership capability but we're not going to be leaders, as in, this is a prime market for us," Sage continues. "We are trying to drive market penetration and enhanced business because of this. But are we separating it out to look at it as a market individually? No."

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Partner Content

NetScout and analyst Jim Metzler have teamed to deliver a series of IT Briefs on Network and Application Performance Management leveraging research from NetScout’s nGenius & Sniffer users.

www.netscout.com

Metzler on CIO Priorities

The top five CIO priorities based on a survey of NetScout users revealing CIOs' top priorities and what they think they should be. Also includes interviews with CIOs of large organizations.

Read the Report

Metzler on Application Delivery

How to eliminate the stovepiped or siloed nature of application delivery from both an organization and a technological perspective.

Read the Brief

Metzler on Network Troubleshooting

Overview of network troubleshooting that provides an assessment of where we are, and where we need to be relative to the complexities of today's IT challenges.

Read the Brief

Comments (7)
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Cisco and Net Mgmt -- a non-presenceBy Anonymous on September 9, 2008, 8:04 pmI love the instrumentation Cisco puts into devices. For the most part, the info I need is there (QoS drop data in switches being the exception). But there's no tools...

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CiscoDontWorks By Anonymous on September 8, 2008, 12:13 pmThis year at Cisco Live JC said hear her a lot of people calling Cisco Words, Cisco Dont Works. Cisoc has 120 managment products, has 24 managment products just...

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Unified ToolBy Anonymous on September 5, 2008, 11:27 amWhat about portal that can throw any tools you want into a single tabbed interface like Fluke Network's portal tool?

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One tool...another tool...one report platformBy Schratboy on September 4, 2008, 7:14 amThere are broad-scale NMS platforms out there. Most are fairly expensive and very overwrought. Do you really need Unicenter's 3-d visualization to manage? I've...

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Cisco still does not get it with customersBy Anonymous on September 3, 2008, 10:12 pmI have to agree with Chaffin, I run 6 data centers and I would love one tool that had everything.I do not like having to go from tool to tool, one tool is much better...

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