Ask a Premier 100 IT Leader

Anthony Hill, The CIO at Golden Gate University in San Francisco answers questions related to the challenges of a new boss and pursuing a graduate degree.

When my boss retired earlier this year, someone from the outside was brought in. She operates very differently. Where my old boss liked to pick the staff's brains and foster discussion, our new manager gets ideas of her own and isn't interested in any input from us. Many of us feel we're heading in the wrong direction with some of her initiatives, but we don't get a lot from her about why she's doing what she's doing. What can we do?

Understanding what others want and need is one of the hardest challenges in management, and in being managed. Often, the experience you are describing stems from basic personality differences or a lack of awareness of what others are perceiving. It may be that your old boss was an extrovert and thrived on discussion and collaboration, while your new boss is an introvert and is more comfortable working with ideas. Often, the latter can be perceived as not wanting input or as preferring to generate their own ideas, but the reality is they just are not as comfortable asking for input or proactively communicating. Remember, she is new in the job, does not know the team well, is trying to prove herself, and would likely benefit from you and the team taking the first steps to reach out and collaborate. It may take multiple tries.

All good managers and leaders know how to get input from their team and channel that input into action. I suggest giving her the benefit of the doubt and helping her with collaboration -- something that is a challenge for her. If that fails, then she operates at her own peril, because a manager is only as good as her team, and she needs you in order to be successful.

I'm paying my way through graduate school by holding down my full-time job doing networking for a big company. I'm doing my job as well as ever, but I sense some resentment. I guess I just want someone to tell me what that's all about.

Congratulations on your motivation and work ethic. I have managed people pursuing graduate degrees while working full time, and I've done that myself, so I know that you have to manage your energy level and make sure you are still contributing the same amount of creative energy at work as you did before your graduate studies.

For more enterprise computing news, visit Computerworld. Story copyright Computerworld, Inc.