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Network World Lab Alliance members have years of experience reviewing networking products and work to construct real-world test beds for the products they test. Look for the Lab Alliance logo on reviews, or get more information on our Lab Alliance reviewers.
All Network World reviews are based on hands-on testing conducted by independent testers who belong to the Network World Lab Alliance. All tests are commissioned and paid for solely by Network World. No reviewer may accept any form of compensation from a vendor in the course of reviewing one of the vendor's products.
As standard operating procedure, Network World issues an invitation letter to all vendors whose products we're requesting for a given review. In it, we request the materials we need them to supply, answer their questions about our policies, and inform them of our deadlines.
Typically we ask vendors for products, and they provide them for review. However, we reserve the right to review products we acquire through other channels, including purchase. If we test a product a vendor has not tendered us, we notify the vendor of that fact. Once a vendor has sent a product we will review it and publish an article on that testing, unless we find technical problems that make it impossible for us to complete the process.
We try to review currently available production code for all products, because it represents what's available to our readers. However, we will look at beta code in the early stages of the review process in order to speed our final evaluation of the gold or released code.
For high-end hardware and software, we offer vendors the opportunity to visit the testing site to help us configure their products. If we invite one vendor, we issue the invitation to all vendors participating, though not all will choose to avail themselves of the opportunity.
If a reviewer uncovers performance results that deviate from our expectations, we advise that tester to contact the vendor and share his or her findings with the vendor in question. This gives the vendor the opportunity to verify our findings independently. We want to make sure that any unusual results we uncover can be attributed to the product and not to errors in our testing procedures. Where appropriate, we can include the vendor's feedback in a review to explain unexpected results. However, vendors' requests to read the text of a review article before it appears in print are not granted, and no vendor may influence the test results.
We respond immediately to vendors or readers who question our results or methodology. Accuracy is the primary criterion for every review, and any time we fail to meet that criterion, we make the appropriate corrections on our Web site and in print.
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